1. Eligibility for Exchange
If the product does not meet your expectations, you can request an exchange. The exchange request must be submitted within 14 days of purchase.
2. How to Request an Exchange
To initiate a product exchange, please contact our customer service via email or phone. Provide your order number and the product you wish to exchange.
3. Condition of the Product
The product to be exchanged must be undamaged and in its original packaging. It must not show signs of use, scratches, or damage.
4. Exchangeable Products
Exchanges are applicable only for products that are defective or do not match the order. For unwanted items, the shipping costs for the exchange will be the customer’s responsibility.
5. Exchange Process
If your exchange request is approved, our customer service will provide you with the next steps, including the return address and the expected delivery time for the replacement product.
Exchange Procedure and Costs
1. Return Shipping Costs
If the exchange is requested due to customer preference or changes, the return shipping costs will be borne by the customer. Our company does not reimburse return shipping expenses during the exchange process.
2. Delivery of the Replacement Product
The delivery of the replacement product is free if the exchange is due to an error on our part. However, if the exchange is requested by the customer, the shipping costs for the replacement product will be the customer's responsibility.
Exchange Issues and Complaints
1. Defective Product
If the returned product is defective or does not match your order, please notify our customer service immediately so we can resolve the issue.
2. After the Exchange
After receiving the replacement product, please inspect it to ensure it meets your expectations. For any further issues, contact our customer service team.
Contact
Email: support@sellvio.com
Phone Number: +381 60 44 60 556